FAQ's

To shop at Mitchell & Ness Philippines, simply browse our website, select the products you want, and add them to your shopping cart. Then, proceed to checkout following the on-screen instructions. We do not have a physical store.

Our Payment Gateway is provide by Paymongo. We accept payments by credit card (Visa, Mastercard, American Express), debit card, G-cash, 7-eleven, etc. Upon check out you will be directed to the paymongo page where you can choose various payment methods.

After successfully placing your order, you will receive a confirmation email from us. Once your order ships, we'll send you a tracking number and a tracking link so you can easily track your package.

Once we receive your order, it will be processed on the same day and shipped the following day. For Mega Manila addresses, delivery typically takes 1 to 2 business days. For Luzon addresses, delivery usually takes 3 to 5 business days. Orders shipped to the Visayas generally arrive within 3 to 5 business days, while deliveries to Mindanao may take 3 to 7 business days.

If you receive a damaged or incorrect product, please contact us immediately through Viber, the chat button, or by emailing us at ecommph@fanatics.com. Our team will promptly review the issue and arrange a replacement or refund as appropriate.

Yes, we accept returns and exchanges within the first 7 days of receiving the product, provided the item is in its original condition (unused and with tags intact). Shipping costs associated with returns or exchanges are the responsibility of the customer, unless the product is defective or there is an error on the part of NBA Store Chile.

At Mitchell & Ness Philippines, we implement physical, electronic, and administrative security measures to protect your personal information against unauthorized access, alteration, and destruction. We use SSL encryption technology to ensure the security of your data during transmission.

Yes, we periodically offer discounts and special promotions on selected products. We recommend subscribing to our newsletter or following us on our social media channels to receive notifications about exclusive offers.

You can contact us via our viber service or thru the chat button. Our customer service team will be happy to help you with any questions or problems you may have.

Mitchell and Ness Philippines is a Fanatics brand, which has the official distribution license for all the leagues you can find in our catalog.